REFUND & CANCELLATION Policy
Ambrai Hospitality LLP

Cancellation Policy

In case your plans change, ensure to inform in writing the cancellation/ amendments in plan to the Hotel Reservation for a refund of your deposit. The guidelines in this regards as under :-

The modification/cancellation request for bookings made online will be processed automatically through the Internet Booking Engine. Any refund due shall be done through the system in accordance with the applicable modification/cancellation rules. In case of rebooking, a rate difference may be payable for the change as per the rate applicable for the rebooked date/ room type and subject to availability.

Any additional charges or rate difference for the modified reservation can be paid through the same payment mode/card as used for original reservation.

Cancellation request made 15 days prior to the reservation date,no charge will be levied, less than 15 days 50 % of the total amount will be charged and less than 07 days of arrival 100% will be charged.

Refund Policy

On cancellation of refundable booking the refund processing will take time between two(2)-to four(4) weeks to show refund back on your credit card statement. Reasons for the specified processing time are based on billing cycle of your credit card company and processing time of the bank. The refund depends on numerous factors such as the hotel's cancellation policy, time of cancellation and processing fees etc. For more details refer to the cancellation policy mentioned above.

In case the reservation is not confirmed, we will not charge you anything on your credit card and release the whole amount if any that was held on it immediately. Now after we do this, it will still take two(2) to four(4) weeks for the bank to process the refund and to show the refunded amount on your credit card.

Non-Arrival to the Hotel

If you fail to arrive at the hotel on the arrival date the entire reservation will be cancelled automatically by the hotels and will be charged for the entire reservation

If you fail to check in on the first date but still continue your travel plan to stay at the hotel, please, urgently, contact us to keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-cancelled and no refund admissible.

Check In

Early check-in and check-out is available by prior arrangement only i.e. subject to availability and prior intimation & confirmation only.

Children and Infants

Children above 12 years of age will be treated as young adults and the prevalent reservation charges will be applicable and levied.

Confirmation Voucher

The reservation once confirmed, a confirmation number and the voucher is generated that you can print for your convenience.

It is necessary to present the confirmation voucher to the hotel on arrival. On failure to produce the confirmation voucher may result in the hotel not honoring your reservation unless the hotel is able to trace & match the excess in the reservation system.

Payment Security

It is important to know that whenever you provide the personal details or credit card information, it is secured. Your credit card number, name, address, and telephone number are protected by the latest security technology.